When we hire people, we're wanting them to succeed. And saying
'I did my job' is not success. Success for us is bringing care for others; it's going the extra mile without prompting; it's showing up ready to serve... And none of that is in any job description.
We have to know we can trust the person through challenges. If they're just doing what they were told to do, and nothing more, this doesn't nurture trust.
The people who are there and thriving know what I mean. We've faced challenges together, and each has brought their resilience, passion, determination and love for us to allow us to triumph. Sometimes it doesn't work out. The person did their job, but beyond that, there
was no joy over serving someone else. There was no seeking to be
of service.
And you can't put this in a job description. The person either gives a crap, or they don't. You can't fake it. You can't demand it. You can't KPI it. It's either in the person, or it's not.